Full Terms and Conditions

Welcome to Kakadu. This Terms and Conditions page sets out the rules that govern access to and use of our casino services. It explains account responsibilities, eligibility, acceptable use, payment handling, bonus and promotion rules in general terms, and how disputes and updates are handled. These terms form the contract between us and every registered user. By using the site you accept these conditions and agree to comply with any additional rules displayed in account settings, promotional pages or specific product terms.

Account Responsibilities

Registration and Verification

Create one account per person. Accurate personal details are required at registration. KYC documents may be requested before withdrawals. Accounts with false information may be suspended or closed.

Account Security

Keep login details secure. Do not share credentials. Notify support immediately if you suspect unauthorized access. We may block access to protect funds and the platform.

Eligibility Requirements

Gaming is restricted to persons who meet local legal age and jurisdictional rules. Minimum age is 18 where applicable. Certain countries and territories are excluded. Eligibility is verified at registration and during account checks.

Acceptable Use of the Service

Use the service for lawful gambling activity only. Prohibited actions include fraud, money laundering, collusion, bonus abuse, chargebacks, automated play with bots, and creating multiple accounts to circumvent controls. Abusive behaviour toward staff or other users is not allowed.

Consequences of Misuse

Breaches may result in bonus voids, fund freezes, account suspension, or permanent closure. We reserve the right to withhold or reclaim funds where abuse or fraud is detected.

Bonus and Promotion Rules

Bonuses and promotions are subject to separate terms. General principles: one bonus per eligible user/household, wagering requirements apply, promotional credits may have expiry dates, and game contribution weighting may limit bonus clearing. Minimum qualifying deposits for promotions are stated in promotion terms (example: minimum deposit CA$45 for certain welcome offers).

Wagering and Expiry

Wagering requirements and expiry periods vary by offer. Bonus funds and winnings may be locked until wagering requirements are met. Maximum bet limits while a bonus is active may apply. We may refuse or void bonuses in cases of suspected abuse.

Deposits and Withdrawals

Supported payment methods include Interac, major cards, e-wallets, and cryptocurrencies where available. Deposits typically process immediately. Withdrawals are subject to KYC checks and may be processed to the method used for deposit when possible.

Limits and Fees

Withdrawal limits may apply. Example caps include CA$1,000 per day, CA$2,500 per week and CA$10,000 per month unless otherwise agreed for higher tiers. Payment provider fees may apply separately. We do not guarantee specific processing times for third‑party services.

Dispute Handling

Raise account or transaction issues via Live Chat or email [email protected]. Provide relevant details and documents. We aim to investigate promptly. If a dispute cannot be resolved via support, it will be handled according to the escalation and dispute procedures set out in the full Terms.

Updates to the Terms

Terms may be amended from time to time. Changes take effect when posted on the site. Continued use after updates constitutes acceptance. Significant changes will be communicated through account notifications or posted notices where practicable.